Time to reconsider.

We keep a thirty-day return policy. From the day your order arrives, you have thirty days to request a return.

The item should be in the same condition in which you received it — unused, unopened where sealed, and in its original packaging. Please keep your order confirmation as proof of purchase.

To start a return, write to support@maisonmizumi.com with your order number. Returns should be sent to:

Rayndrops (Maison Mizumi)
Schoonrijder 17, 9611 AZ Sappemeer, the Netherlands

Once your return is accepted, you receive the return instructions for how and where to send the parcel. Return postage is at your own expense. Items sent back without a return request cannot be accepted.

Please inspect your order on arrival and write to us immediately if the item is defective or damaged, or if you received the wrong item. Should a bottle of essence arrive damaged, include a photograph within seven days and we will evaluate the problem and set it right.

Essences may be returned as long as the seal is intact. For reasons of hygiene and product integrity, opened essences and opened Discovery Collections cannot be taken back. Sale items and gift cards cannot be returned.

Uncertain which World is yours? The Discovery Collection exists for exactly that reason.

The quickest way to receive the object you prefer is to return the item you have and, once the return is accepted, place a separate order for the new item.

Without prejudice to the above, orders shipped to the European Union carry the statutory right to cancel or return within fourteen days of receipt, for any reason and without giving a reason. As above, the item should be in the condition in which you received it, unused and in its original packaging, with proof of purchase.

Once your return has arrived and been inspected, we let you know whether it is approved. On approval, the refund is issued automatically to your original payment method within ten working days — please allow your bank or card provider some time to process it. If more than fifteen working days have passed since approval, write to support@maisonmizumi.com.

Under European and Dutch consumer law, every Maison Mizumi vessel is covered for two years against defects that make it fall short of what you could reasonably expect. Should a defect appear, we repair, replace or refund.

This does not cover damage from misuse, from dropping, or from the use of oils other than Maison Mizumi essences.

Reach the Maison through the Contact page, or write to support@maisonmizumi.com. We answer within 24 hours.

Maison Mizumi is a trade name of Rayndrops
Schoonrijder 17, 9611 AZ Sappemeer, the Netherlands
Chamber of Commerce 93368275 · VAT NL004553162B41